Cancellation, Return and Shipping Policies:
Cancellation of your order is possible before your order ships. Please contact us as soon as possible to ensure your request can be met. Please note that you are NOT able to cancel a pre-order. If you place a pre-order, you must accept this as a term of sale.
Returns/replacements are possible when trees are damaged in shipping or arrive in poor condition. Please note that deliveries are insured by the carrier, so pictures of any damage done to the plants and/or parcel is required for a replacement or refund. We guarantee that our trees will be healthy and free of disease when we send them, however it is up to you to provide an adequate growing environment for success thereafter (we would of course, be happy to answer your questions). All customers must accept this as a term of sale. Please note that listed sizes are approximations; they are the average size of the trees you will receive. Trees are grafted at specific times of the year and subsequently tree size varies. All customers must accept this as a term of sale. (We are sure you will be happy with your trees, but if you are concerned that your trees will be smaller or larger then you were hoping for, we encourage you to contact us for a current measurement of the varieties you are interested in.)
We ship citrus trees all across Canada; international customers will be happy to hear that we are able to ship to them as well, please contact us for details. Canadian weather can be unpredictable and as such, shipping may be delayed at times. Customers will be notified of any changes in shipping dates; we apologize for any inconvenience this may cause, however all customers must accept this as a term of sale. We stand behind the quality of our trees and as such, if we were to experience a pest problem, we would cease shipping immediately. Should this occur, customers will be notified of the situation and given the option to wait or to have their orders refunded. All customers must accept this as a term of sale.
We would be glad to answer any questions you have. Please don't hesitate to contact us.
For full terms and conditions please read the Terms and Conditions page located here: Terms and Conditions